Order Enquieries.
Do you ship worldwide?
Yes, we ship to most countries worldwide. International shipping times vary by location. If you want to double-check before ordering, email us at info@doselabs.co.uk.
How long does shipping take?
It is always our goal to process your order on the day it was made. For UK orders placed before 1pm we will typically dispatch the same day. For all international and US orders, we aim to process these within 2 working days.
Our standard delivery options are:
- UK Domestic orders - Standard Delivery Royal Mail Tracked 48 - £3.99 or FREE for subscriptions and on orders over £30
- International (overseas) - DPD Standard Delivery 3 to 4 business days £8.99
- USA shipping - DHL International express Shipping 3 to 4 business days - $18.00.
Can I amend my order?
Generally, sure, if you email straight away, however it depends on when you place your order.
Our warehouse picks and packs orders from 2pm every day, and they ship at 4pm. So if you order between 2 and 4pm, there is a chance it will be too late to change, but give it a shot, and we will always try to help!
How do I track my order?
We send tracking information to you as soon as the order is packed and ready to collect so you can follow the journey. If you haven’t gotten that yet or think it's taking too long, then please email info@doselabs.co.uk with your order number, and we can get it figured out for you.
What is the return policy?
Considering health and food safety compliance management, we cannot accept returns of perishable goods bought on our site.
For non-food products, we appreciate your comments and should you find a service or product that falls short of your expectations, let our team know so we can take a look at it by contacting info@doselabs.co.uk This has no effect on your statutory consumer rights.
Product Questions
Why use functional gummy supplements?
Gummy supplements can be more convenient and offer a better overall experience than traditional supplements. No hassle, no need to swallow large pills, and no drink required.
Plus, almost all of absorption of nutrients happens in your gut, so chewing the gummies signals your body to start the process of digestion.
Do gummies actually do anything?
Yes, just in a somewhat different way than we are used to with tablets and capsules.
the long answer is this - 'Chewable supplements' were developed for children and have been on the market for over 50 years, so this is not a 'new thing'. Any products designed for children must comply with the most rigorous standards, especially within the 'health care' sector, so if gummies didn't work they wouldn't have been around for this long. The only difference now is that these are for grownups - but they still taste just as good as you remember!
Are functional gummy supplements safe?
Yes, they are as safe. infact they are just as safe as the capsules and tablets you take. As long as you make sure to read the recommendations and warnings for each product, as some of them contain things like vitamin A, which cannot be used while pregnant. However, this is not a gummy specific rule; it is a supplement one, that applies to tablets, capsules, beverages, and other formats.
Is Dose Labs packaging recyclable?
Yup. The tubs are made with 30% recycled material, and are fully, kerb side recyclable so You can just lob it in the recycling when you are done.
founder note - I keep (some) of my tubs and use them around the house, or I give them to the nursery where my sister works so they can make things with them, and most importantly to keep crayons in.
Do I need to take them at specific times of the day?
All our products are designed to support different moments or moods you have during a 'typical' day. So there isn't a one size fits all rule for when to take them.
Products like Snooze are best taken at around the time you plan to go to sleep; however, most of our range can be taken when it works for you.
Can I take more then one Dose Labs product a day?
Generally speaking, yes, you can stack your dose labs products however you want (as long as you follow the intake guidelines on the pack), but when mixing them with other brands, it’s always good to just double-check with a doctor.
The only products with a specific warning about taking that supplement with another are Jump Start and Snooze. This is because they both contain zinc, for which there is a daily intake limit for adults of 40 mg. However, if you took a full dose (2 gummies) of both Snooze and Jump Start, you would only be consuming 13 mg of zinc citrate, which is well below the limit and generally considered safe, but again, double-check with a doctor.
Are Dose Labs products safe for children?
Honestly, the gummies are not made for children, and the recommendation for usage is written for adults. This product is for you (the parent or guardian); be selfish and enjoy it for yourself.
When giving any supplements to children that aren't intended for them, speak to your doctor or health care professional first.
Why do some products have sugar in them?
This is a long one so stick with us – its likely this question refers to what is known in the industry as a ‘free sugar’.
A free sugar is any sugar added to food/drinks by manufacturers or sugars naturally present in honey, syrups, and unsweetened fruit juices. Experts advise us not to consume more than 30 g of sugar per day, which equates to 30 g of free sugars.
Let's make a simple comparison:
+ On average, freshly squeezed unsweetened orange juice has 9.29 g of free sugars per 100 ml.
+ On average our gummies have about 1.8 g in them.
So, for perspective, our gummies have less sugar in them than 25 ml (that’s a single shot measure) of orange juice.
Ultimately, our goal is to make products that help people change their habits and feel better for it, and like most things, it’s about moderation and the occasional reality check.